FAQ

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For information on connecting your Swiftcam to your microscope, take a look at 

"Connect your Swiftcam" guideline.

Note: If you are using a Trinocular microscope, make sure you pull the metal pinout on the head of the microscope. This closes off an eyepiece but allows light to travel upwards to the camera.

Not sure which microscope is right for you? Try our Microscope Finder tool and let us guide you to the perfect instrument!

This is SwiftOptical.com’s Standard Return Policy applicable only to products purchased by you directly from the SwiftOptical.com website.

All product returns require a Return Merchandise Authorization (RMA) number. Should you need to return an item to SwiftOptical.com, please email us at CSSupport@SwiftOptical.com

Products must be returned in their original packaging in new condition within 15 days. Products that are not eligible for return and will be sent back to you at your own cost and expense if received include:

  • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
  • Any product that exhibits physical damage
  • Any product not purchased from SwiftOptical.com

Condition of returns will be assessed at the absolute discretion of SwiftOptical.com

Unless defective out of the box, digital microscope cameras and digital handheld products may not be returned. If received, these products will be sent back to you at your own cost and expense.

All sales of products that are close-out specials or special-ordered on behalf of customers are final. No returns of such close-out or special ordered items will be accepted and no refunds can be made.

We offer UPS Shipping.

Getting our products to you in a timely manner is important to us. 80% of our products ship next day. All orders are shipped at cost and include insurance.

We do not ship products on the weekend. All orders placed after 12:00 p.m. CST will be shipped the following business day.

International Customers: Please note that customers are responsible for any duties and taxes for goods shipped to Canada.