Warranties

The Swift Optical Instruments, Inc. Limited Lifetime Warranty assures that the microscope is guaranteed against defects in material and workmanship for the life of the product. Electrical components are covered for three years; video components are covered for one year after purchase. Normal wear, routine maintenance, light bulbs, power supplies, rechargers, batteries, fuses, cords, add-on accessories, damage resulting from repair by unauthorized parties, accident, alteration, shipping, misuse or abuse is not covered. Warranty service is provided by Swift Optical Instruments, Inc.’s authorized technicians. Determination of warranty is at the technician’s discretion.

Other than set forth above, Swift hereby disclaims all warranties, expressed or implied, of fitness for a particular purpose.

Defective products covered by the warranty will be repaired free of charge when they are returned, postpaid, to:

Swift Optical Instruments, Inc.
Attn: Warranty Repair
6508 Tri-County Parkway
Schertz, TX 78154

For all warranty repairs or service requests, please call the Swift repair department at (877) 967-9438 before anything is shipped. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

*For customers living outside the United States, Swift Optical Instruments, Inc. will provide standard warranty service. However, inbound & outbound shipping costs (including duties and taxes) is the responsibility of the consumer.

90-DAY LIMITED WARRANTY: Same as limited lifetime warranty above, but for 90 days.
1-YEAR LIMITED WARRANTY: Same as limited lifetime warranty above, but for 1 year.
3-YEAR LIMITED WARRANTY: Same as limited lifetime warranty above, but for 3 years.

Swift has various warranties depending on the product. See product list below for type of warranty period.

90-DAY LIMITED WARRANTY: Software
1-YEAR LIMITED WARRANTY: 476, 477, 478, Digital/Analog Cameras (including built-in cameras on digital microscopes) and built-in tablets (M10T-MCS Series)
3-YEAR LIMITED WARRANTY: M3 Series, M3-F Series
LIFETIME LIMITED WARRANTY: M10 Series, M10T-MCS Series (microscope only), M10D Series, M10L Series, M15 Series, M27LED Series, M28Z Series, M29TZ Series, M2250 Series, M2252DGL Series, M3600DGL Series, SM90 Series, SM100 Series 

Our Swift Basics microscopes are manufactured to meet ISO 9001 standards. The warranty for the Swift Basics line is as follows:

  • 5-YEAR WARRANTY FOR MICROSCOPES: Microscopes come with a five (5) year warranty against manufacturing defects.  Does not cover normal wear and tear, routine maintenance, add-on accessories, and damages resulting from repair by unauthorized parties, accident, alteration, shipping, misuse, and/or abuse.

    1-YEAR LIMITED WARRANTY FOR ELECTRICAL AND VIDEO COMPONENTS: Does not cover light bulbs, batteries, fuses, or electrical cords.

All warranties start from the original date of purchase. Swift provides the repair or replacement of warrantied parts for free, including labor, during the warranty period. Proof of original purchase is required. Buyers are responsible for shipping to and from our warehouse for warranty services. Warranty service is provided by Swift Optical Instruments, Inc.’s authorized technicians. Determination of warranty is at the technician’s discretion.

*For customers living outside the United States, Swift Optical Instruments, Inc. will provide standard warranty service. Both inbound and outbound shipping costs (including duties and taxes) is the responsibility of the consumer.

For more information or to submit a repair request, please contact our Customer Support department:

Tel: 877-967-9438, option 1

Email:CSSupport@SwiftOptical.com

Please register your warranty here

https://shop.swiftoptical.com/warrantyregistration

 

If you need to claim against the warranty, please contact us and we’ll guide you through the process.

Email:CSSupport@SwiftOptical.com